Return and Refund Policy

Cancellation, Refund & Replacement Policy

This policy applies exclusively to products purchased directly from the AreoVeda website. Please note that refunds, cancellations, and replacements are not available for products purchased through unauthorized resellers, dealers, or distributors.

To qualify for a refund, cancellation, or replacement for purchases made on our website, kindly adhere to the following policy:

Returns and Replacements:

• If you receive a wrong, expired, damaged or missing product, please raise a return/replacement request within 48 hours of delivery. Add images of the received products for reference.
  
• You can raise a return/replacement request by sending an email to info@areoveda.in. with your order ID or registered phone number.
• We will review and process your request within 2 business days.
• Once approved, our courier partner will pick up the products from your location on the basis of product condition & concern raised.
• A replacement product will be sent or a refund will be initiated after the returned product is received at our warehouse and passes the quality check. This entire process typically takes 7-9 business days after the return pick-up.
• For free of cost (FOC) gifts, one-time replacement is available for damaged/missing/expired products, upon submission of proof/images.
• For combo purchases and COD orders, a one-time replacement/refund is applicable for damaged/missing/expired products post submission of proof/images.

1.1 We Provide Returns, Replacements & Refunds For:

• Wrong product delivered.
• Expired product delivered.
• Damaged product delivered (physical damage/tampered
• product, or packaging)
• Incomplete order (missing products).
• Non delivery of product.

2.2 We Do Not Provide Returns, Replacements Or Refunds For:

• Opened, used, or altered products.
• Missing original packaging (mono cartons, labels, etc.)
• Requests generated after 48 hours of delivery.
• Any damages that occur after delivery.